Rental Car Company / Car Seat Update

I recently wrote about my experience with renting a car / car seat from Thrifty.  After sending them an email telling them of the many problems I had, here is what they wrote:

Dear Mr. Kahn,

Thank you for notifying us of your recent experience with Thrifty Car Rental.  On behalf of Thrifty Car Rental, please accept our sincere apologies for any inconvenience you experienced.

Please accept my personal apology for the condition of the child seat rented with your vehicle.  We always want to provide a clean, well-serviced vehicle that is ready and waiting for our customer, including any child seats rented.  It is very obvious we failed you on this rental.  The condition you described is no more acceptable to us than it was to you.  Your contact will ensure the location General Manager will be contacted for corrective actions and procedures.

In an effort to regain your confidence in Thrifty Car Rental, I have requested a credit in the amount of $70 to be issued to your credit card.  Please allow sufficient time for this amount to appear on your billing statement.

We appreciate your business and hope you will allow us another opportunity to fulfill your car rental needs in the efficient, professional manner you expect and deserve.

Thank you once again, Mr. Kahn, for taking the time to notify us of this situation.  We look forward to serving you again soon at Thrifty Car Rental.

Sincerely,
Customer Service Representative

This makes my wallet feel better but does not completely solve the problem.  There is no excuse for car rental companies stocking outdated car seats with missing parts.  If they are charging a $7 – $10 per day premium for a rental fee those seats should be at least as new as the rental cars.

Review: Harvest Restaurant at the Hotel Hershey

harvestMy wife and I recently stayed at the Hotel Hershey in Hershey, PA to celebrate her 30th birthday. I booked the trip a few months back and when I was booking it I noticed a new restaurant was opening the week before we arrived. The restaurant was called Harvest and it sounded right up our alley in terms of a place we would enjoy. Below is a description of the restaurant along with a letter that is found on the inside of their menu and my review of the restaurant.

Harvest’s Description on the Hotel Hershey’s Page:
Located at The Hotel Hershey, Harvest offers genuine American cuisine made from the freshest local and regional ingredients. The menu features an innovative selection of both classic and traditional American fare served during lunch and dinner, with daily specials.

Letter from the Executive Chef in the Menu
From farm to table, we offer the freshest dishes prepared from local ingredients found within
a 100-mile radius of The Hotel Hershey. Our culinary team welcomes you and your family to experience just how good genuine American cuisine can be, especially when it’s locally sourced, creatively presented, and enjoyed in a casual ambiance. Our concept of genuine American cuisine features a range of authentic dishes found across the country. From the Southeastern Coast to the Pacific Northwest, the experience and various backgrounds of our Chefs gives us the unique ability to recreate signature American dishes.

And at Harvest, we create those dishes using the freshest local ingredients grown right here in
Pennsylvania. We’re proud of our new restaurant and the fact that we’re leaving a smaller environmental footprint while working closely with the Lancaster Farmers Co-Op. Some of our local growers also include Creekside Farms of Perry County, Adams County Apples in Biglerville, Groffs Meats from Elizabethtown, Willis W. Gibbel Farms in Brunnersville, Longs Farm from Lancaster County, Todd Farm in Nottingham, and Green Meadow Farm from Lancaster.

We also serve “filtered water” to provide the freshest, most pristine, and purest water available.
Above all, we’re focused on preparing a delicious meal for you and your family to enjoy while
in Hershey. Thank you for visiting Harvest.

Review of Harvest Restaurant at the Hotel Hershey
We made reservations as soon as we arrived at the Hotel but I would recommend you make them before arriving. The place is relatively small and there is limited seating. With the reservation we only had to wait about a minute before our table was ready.

Decor – 2 1/2 Stars
Their atmosphere is warm & cozy but incomplete. They have yet to come up with a unified table centerpiece (ie flowers, candles, etc) and their are a few obvious art paintings missing from the wall. I don’t fault them for this though as they did just open a week ago and I’m sure there are bound to be glitches in the first few weeks.  I heard that  they were considering putting potted herbs on the tables but when we arrived the first night there wasn’t anything on our table.

Food – 3 Stars
The food was delicious however there were some things that could have been better. The fingerling potatoes with cheddar cheese, sour cream, jalepenos, bacon bits and scallions was by far my favorite part of the meal. Each ingredient worked well with the other and how can you go wrong with fries / cheese and bacon bits?  My chicken was perfectly cooked, tasted fresh and was nicely paired with goat cheese grits (something I would have never thought to pair with chicken).  The peach pie we ordered for dessert was very tasty but luke warm and would have tasted much better if it had been warm-hot.  I really enjoyed knowing that the ingredients were all local to the PA area.

Service – 3 Stars
The wait staff seemed extremely new at their jobs (most of them) but friendly and helpful.  Although they were new at their jobs, they still did a great job and were attentive. It took a long time for us to receive our dinner however I know they were pretty busy the day we went as we were unable, at first, to get a reservation due to them being overbooked.

Cost – 3 Stars
I believe their prices are relatively reasonable for an upscale restaurant. The appetizers averaged around $10, burgers & sandwiches were around $12 – $13 and dinner entrees ranged from $19 – $28. Here is a link to their current lunch and dinner menus.

Conclusion
When we go back to the Hotel Hershey in the future we will definitely go back. I may be slightly biased about the restaurant as I really like what they are trying to do with only offering foods that are  local to that area.

Rental Car Companies Charge Premium for Old & Busted Car Seats

photo41I just sent the following email to Thrifty Car rental company.  I’ll let you know when I hear back from them what their response is:

When I picked up my rental car I was given a toddler seat that had “Do not use after December 2008” stamped on the back.  Upon showing that to the employee they got me another seat.  That seat did not have all the parts that are supposed to come with a car seat (ie the latch restraint belts) nor did the next 2 that I was given.  The Thrifty agent ended up having to go to another car company to borrow a car seat.  I find it very upsetting that Thrifty would not have brand new infant / toddler seats if you are charging $10 per day to use the car seats. I rented for 7 days and was charged $70 for an old car seat that Thrifty did not even supply to me.  All of Thrifty’s car seats at the Norfolk Airport location were subpar and some were even outdated.  Given this information I would like to request a credit for the car seat rental fee.

In all honesty I feel that this is a problem with all car rental companies, not just Thrifty.  We have rented from a few car rental companies over the past 2 years and have found the majority of the car seats to be old and outdated.  If car rental companies are going to charge such an exorbitant fee for something that is required by law for your child, the least they can do is have brand new or relatively new safe car seats. We rented the car for 7 days which means we paid $70 for a car seat. For that same price I could have purchased a new one at Amazon or Babies R Us.

I’ll post an update when I receive a response from Thrifty.

Carova Beach, N.C. Requires 4WD Cars – Good luck getting one

Picture-7I recently went on vacation with my wife’s family to Carova Beach in North Carolina.  Carova Beach is at the northern most point of the outerbanks up 168.  It required 4 wheel drive as the only way to access the houses are by driving on the beach.

We decided to fly to Norfolk and rent a car to drive there.  I wanted to make sure I had the best deal so I did what I always do and booked a car with a few different rental companies.  For those that don’t know, most rental car companies do not reaquire you to give your credit card information so there is no harm booking at more than one place.  I do this as its easier for me to see the final price after they figure in all the extra fees and then I can compare the rates.

To make a long story short, I booked a “CRV” and then called 2 of the 3 locations that I had booked with (Thrifty and Budget).  I wanted to make sure the vehicle that I had booked was going to be 4WD as I know that not all CRV/SUVs are 4wd.  After calling both companies I was told by one company that they could not guarantee a 4wd vehicle although the CSR said most of their SUVs were 4wd. The other CSR told me that the class of car I had booked would be just fine and that it was a 4wd vehicle that I had booked.

When I arrived in the Norfolk airport I went down to the car rental area and went to the first rental car company that I had booked with that was the least expensive and with the shortest line.  I walked up and showed them my reservation and asked to confirm if the car was 4wd.  They checked and said “we have no 4wd vehicles”.  I wasn’t too worried until I had gone through all 3 car companies along with every other company in the airport…all of which said “we have no 4wd vehicles and you cannot off-road rental cars”.  After regrouping and speaking with one of the final rental car companies I had decided I would just take an AWD vehicle so I went back to my first car rental company. Luckily I was waited on by a different employee who looked again and said they did in fact have a 4wd vehicle.

If we ever go to that part of North Carolina again, I’m pretty sure we will just drive from DE and rent a car in this area as I doubt we will have trouble finding one this far away.  Most of the employees said that you cannot request a 4wd vehicle in the Norfolk Airport or possibly at any car rental company as they are first come first serve.

This was one of the worst parts of the vacation as it added an extra hour of my time trying to scramble to get a 4wd car….what happened next ate up more time and really got on my nerves.  I’ll blog about rental car companies and what a joke their car seat fee is later this week.

US Airways Concerned more about Preferred Members over Child Safety?

caresI recently booked a flight on US Airways for our trip to North Carolina. I booked the flight and purchased an FAA approved Child Restraint device for my daughter. A few days before the scheduled flight I thought I should check US Airways policy on the Child Restraint device and came across the following restrictions:

The child restraint system may not occupy an exit row or the row forward of or behind an exit row.

Upon reading this rule, I logged on to check our seats.  I found that are seats were in front of the exit row but luckily I noticed there was an empty row 2 rows up from ours. I attempted to change our seats online but was unable.  I called US Airways and explained my situation about the child restraint and initially the CSR said “Those seats are available to “preferred members” but I might be able to get them if I asked when I check in to my flight”.  At that point I got a little irritated. I did not want to wait until the day of the flight to find out those available seats had been taken. I could understand if they wanted to charge me more for the seats if they were “first class” seats but the plane only has 13 rows and from what I can tell the only difference between row 7 (the row we were booked for) and row 5 (the “preferred seating row”) is 2 rows.  I did not think I was going to get anywhere with the customer service rep until I asked the following question: “Are you telling me that “preferred US Airways customers are more important than the safety of a child?” The CSR put me on hold and said that a new seat assignment would be made for me at the gate.

I’m not giving them an F for customer service yet as they sound like they are going to take care of the issue but what bothers me is that it wasn’t until I got a little perturbed by the issue that the CSR offered to do anything.  I’ll update this post after flying on the fight and let you know how everything goes.

Update: When we got to the gate I spoke to the US Airways representative and she told me to speak to the flight attendant.  When I got on the plane, I spoke to the flight attendant and she told me to take my regular seat and she would move us. A few minutes before the flight was getting ready to leave the gate I went back up to her and asked her what to do and she said she couldn’t help until after everyone had boarded.

Basically what happened is that every US Airways employee left it up to another employee to remedy the situation and none of them ever did.  I ended up getting tired of waiting for someone to assist us and asked the people that were a row up from us to switch. Luckily they were more than happy to help us.
cares2




Info about the CARES Kids Fly Safe Child Safety Restraint

  • Stands for Child Aviation Restraint System and is a harness-type safety device
  • Can be used for children who weigh between 22-44 lbs and are sitting in their own airplane seats
  • Takes the place of a car seat when traveling by air
  • Weighs 1 pound
  • Takes one minute to install on any airplane seat and augments the regular lap belt
  • Is currently Certified by Canada, the UK, Australia, New Zealand and Singapore and is FAA approved

Where to Buy:
Available online at Amazon.com for $72 (as of this post), KidsFlySafe.com or in-store at select locations.

Out of Africa B1G1 Coupon – Camp Verde, Arizona

picture-14

We visited Out of Africa Wildlife Park last week while on our trip to Sedona, AZ.  We spent most of the day there and had a great time.  Someone on our flight to Phoenix actually recommended the park to us so when I first got to Sedona I started looking for a deal (like usual).  I first went to their site and found that tickets were $39 per person.  The first coupon I came across was $2 off for signing up to their newsletter.  I signed up to it thinking any discount was better than none.  Then, as I was doing the laundry Monday night at the resort, someone mentioned seeing a buy 1, get 1 free coupon in the yellow pages.  I went back to the room and found the coupon!

If you are planning a trip to the area, I highly recommend checking them out after you clip a coupon from the Sedona Verde Valley yellow pages.  The coupon can be found in the 2008 – 2009 edition on page 5 (see pics below of the yellow pages and the coupon).