I recently wrote about my experience with renting a car / car seat from Thrifty. After sending them an email telling them of the many problems I had, here is what they wrote:
Dear Mr. Kahn,
Thank you for notifying us of your recent experience with Thrifty Car Rental. On behalf of Thrifty Car Rental, please accept our sincere apologies for any inconvenience you experienced.
Please accept my personal apology for the condition of the child seat rented with your vehicle. We always want to provide a clean, well-serviced vehicle that is ready and waiting for our customer, including any child seats rented. It is very obvious we failed you on this rental. The condition you described is no more acceptable to us than it was to you. Your contact will ensure the location General Manager will be contacted for corrective actions and procedures.
In an effort to regain your confidence in Thrifty Car Rental, I have requested a credit in the amount of $70 to be issued to your credit card. Please allow sufficient time for this amount to appear on your billing statement.
We appreciate your business and hope you will allow us another opportunity to fulfill your car rental needs in the efficient, professional manner you expect and deserve.
Thank you once again, Mr. Kahn, for taking the time to notify us of this situation. We look forward to serving you again soon at Thrifty Car Rental.
Customer Service Representative
This makes my wallet feel better but does not completely solve the problem. There is no excuse for car rental companies stocking outdated car seats with missing parts. If they are charging a $7 – $10 per day premium for a rental fee those seats should be at least as new as the rental cars.